FAQ

Absolutely! Our Extensive Warranty is something you can feel confident about, because at the end of the day, we will stand behind our workmanship and materials for as long as you enjoy them. To learn more click here.

We service Toronto, Mississauga, Etobicoke, and the surrounding areas – landscape and construction can be arranged for those outside these areas by request.

If installed properly (e.g., excavation is to the required depth, proper use of granular materials, sufficient compaction), your installation will last a lifetime. There is a manufacturer’s lifetime warranty on the product to prove it.

Typically, suppliers will recommend 4-6 inches. Ideally, you must excavate all topsoil until you reach “hard pan” (Un-disturbed Soil), which is clay or virgin soil. Therefore, each installation varies. We use granular ‘A’, compacted every 6 inches until a compaction rate of 98% is achieved. Granular ‘A’ is a combination of sand and ¾ crushed stone which provides a hard-packed base for pavers, as well as an adequate drainage solution.

Living in Southern Ontario, we are faced with some pretty extreme weather conditions. Severe cold, long periods of rain or drought, and even harsh winds. It certainly can effect on anything built on the ground, like decks, walls or pergolas, for example. Although we use products and techniques that ensure your structures are built to last, you could potentially notice some changes as it settles in the first years. If you notice your structure has shifted, moved or cracked in the first 2 years, be sure to contact us and we’ll take care of it. All our construction projects are covered by our Landscape Construction Warranty.

In order to build the perfect design for you and your property – a design that has all the necessary detail and will minimize unexpected issues and delays during the construction phase – our landscape designers and architects put extensive time and expertise into this phase. Other companies that don’t charge a fee at the design stage may feel it’s better to skim through this phase in order to minimize their risk, in the hope that they’ll re-coup the cost during the construction phase. We feel it’s better to do the best job from the start, charge a fair fee for the service, and if you contract us to continue on with the build phase, the full design fee is then deducted from the final bill.

Landscape construction can be messy and inconvenient. Big piles of dirt and materials on your driveway or lawn.
Construction vehicles on your property or your street. The lack of silent construction equipment. No question –
your peace and quiet may be interrupted for a time.

But we understand that. So our first response is to look at where we can improve the situation. Here’s a few ways
we can help:

Ensure we’re available to address any concerns

Make as little mess and inconvenience as possible

Clean up after ourselves at the end of each workday

From your end, letting neighbours know of your plans and the construction schedule is always appreciated. That
way there are no surprises if things get a little noisy or unsightly. An invitation to your new space once it’s done
might also be appreciated!

We always suggest that our clients take some time at the start to think about some of the things that will have a
very real effect on the enjoyment of their outdoor space:

What is your design style?
What do you like to do outdoors?
What are the pros & cons of your property?

Having some clear ideas about these factors will help our designers incorporate the right features, in the right
layout and even in the right order (should you want to stagger the construction in phases). Please contact us if you have any questions or ideas you’d like to discuss.

We have catered to home owners on both sides of the spectrum. Everyone would like to get everything done at
the same time. In most cases, to develop your property in phases is easier to budget financially, but it also allows
for features to change as the family’s interests and needs change. We do suggest that the design is done as a complete plan, as this will ensure the overall cohesiveness of the space and suitability for your home.

Sealing the surface is a matter of personal preference. Sealing your pavers with a concrete sealer will enhance the original colour, but it will also create some maintenance. Sealing should not be completed right after a new installation; a waiting period of minimum 60 days is required. The first application should get two coats and, depending on sun exposure, one coat every year or two thereafter.

In the past, people have had problems with both ants and weeds growing up through their pavers. In recent years, with advanced technology, engineers have developed new polymeric sand for the sole purpose of eliminating pesky ants and unsightly weeds. The sand is composed of polymeric bonding agents, which create an impenetrable surface. It looks and sweeps like normal sand, but once it has been lightly soaked and completely dried, it serves much like a grout – no messy sand, no ants and no weeds.

 

Unfortunately, yes it is. We would have to remove what already exists and correct the imperfections of the initial installation, otherwise the problem will continue to occur.